Privacy Policy for UserRadar LLC

Last updated: March 27, 2025

This Privacy Notice for UserRadar LLC ("we," "us," or "our") describes how and why we may collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

- Visit our website at [www.userradar.agency](https://www.userradar.agency)

- Use any tools, widgets, or software provided by UserRadar

- Engage with us in other ways, including any sales, marketing, or events

If you have any questions or concerns, please contact us at [email protected].

1. What Information Do We Collect?

We collect personal information you provide to us, including:

- Names

- Phone numbers

- Email addresses

- Mailing addresses

- Billing details (via Stripe)

- Customer data uploaded through your account

We also collect technical data automatically when you use our services, such as:

- IP address

- Browser/device type

- Location data (approximate)

- Usage logs

We may use cookies and similar technologies to improve your experience.

2. How Do We Process Your Information?

We process your personal information to:

- Provide and improve our Services

- Communicate with you

- Comply with legal requirements

- Customize your experience

- Send review requests on your behalf

- Provide AI-generated suggestions or automation features

3. Legal Bases for Processing

We only process personal information when we have a legal basis to do so, such as:

- Consent

- Legitimate business interests

- Compliance with laws

- Contractual obligations

4. When and With Whom Do We Share Personal Information?

We may share data with:

- Service providers and third-party vendors (e.g., Stripe, Google, CRM tools)

- Contractors who help us run our services

- Legal entities, in case of legal compliance or business transfers

We do not and never will sell your personal data.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar tools to:

- Monitor traffic

- Improve security

- Personalize user experience

- Support targeted marketing

You can manage your cookie preferences through your browser.

6. AI-Driven Services

UserRadar may use AI tools for review replies, automations, and reputation analysis. These tools may process customer names, review text, or feedback provided by users. You may opt out of AI-based responses within your account settings.

7. Data Retention

We retain your data only as long as necessary to:

- Fulfill the purpose it was collected for

- Comply with applicable laws

- Maintain security and prevent fraud

8. Security Measures

We use secure systems and encryption to protect your information. However, no method of transmission is 100% secure.

9. Children’s Privacy

We do not knowingly collect information from individuals under the age of 18. If we learn that we have collected data from a child, we will delete it immediately.

10. Your Privacy Rights

Depending on your location, you may have rights to:

- Access your data

- Update or correct your data

- Delete your data

- Withdraw consent

- File a complaint with a regulatory body

To exercise your rights, contact us at [email protected].

11. Updates to This Notice

We may update this Privacy Policy from time to time. The updated version will be indicated by a new "Last updated" date. Continued use of our Services after updates constitutes acceptance of the new policy.

Contact Us

If you have any questions or comments about this notice, contact

Email: [email protected]

Phone: (302) 424-1673

Website: [www.userradar.agency](https://www.userradar.agency)

UserRadar LLC

307 S Washington St, Milford, Delaware